How will my item be shipped?
QueenyJewelry.com will use express mail shipping (signature required method) for all packages will be through USPS, FedEx or UPS. You will be notified a tracking number in your confirmation email.
How do I know when my order will arrive?
When you place an order with QueenyJewelry.com, the product normally delivers within 3 to 5 business days. In order to view your shipment status you will be notified a tracking number in your confirmation email, simply visit the carrier’s website enter your tracking number and view the status of your shipment.
Can I have an item shipped to another address?
You may have your order shipped to an alternative address. During the ordering process, you will have the opportunity to create alternative shipping locations, such as "home," "work," "Parents," etc.
IMPORTANT INFORMATION: for shipping, we advise our customers to choose a location, where someone will be physically available to sign for it upon receiving their shipment.
How long does it take to reship an item?
Click here to view our Return Policy.
What are the shipping prices per order?
QueenyJewelry.com will use express mail shipping (signature required method) for all packages will be through USPS, FedEx or UPS. You will be notified a tracking number in your confirmation email.
|
Pound |
Value |
USPS |
FedEx |
UPS |
|
1lb or less |
$100 |
$6.50 |
$13.00 |
$10.00 |
|
1lb or less |
$100 - $200 |
$7.00 |
$13.50 |
$10.50 |
|
1lb or less |
$200 - $300 |
$7.50 |
$14.00 |
$11.00 |
|
1lb or less |
$300 - $400 |
$8.00 |
$14.50 |
$11.50 |
|
1lb or less |
$400 - $1000 |
$9.00 |
$15.50 |
$12.50 |
Why didn't my whole order arrive at the same time?
If an order contains multiple items, they will be shipped individually and sometimes at different times. You will receive an email notification for each item number as it ships. Click here to view our Terms and Conditions.
Part of my order is missing. What should I do?
We apologize for the difficulty you have encountered with your order. Our Customer Experience Service Team will be happy to help you resolve this situation. For your convenience, contact the carrier’s claiming department to resolve the situation. For any shipping information you need to resolve this matter, please contact us via email at CutomerSerivce@QueenyJewelry.com with a message including your order number, customer ID number and your concerns. One of our customer care representatives will respond to you in 24-48hrs.
If you are not satisfied or still having difficulties trying to resolve the situation, please contact us via email at CustomerService@QueenyJewlry.com and ask for one our qualified customer care representatives to assist you. So that we may assist you better, please have your order number, Item number and Customer ID included in your email. We look forward to serving you.
I received my package, but it has been damaged by the carrier. What should I do?
QueenyJewelry.com is not responsible for any damages or errors occurred by the carrier. We advise our clients to inspect the shipped package for any damages before signing for it. If the package has been damaged, tampered or opened, do not sign for it. Immediately contact the carrier’s claiming department to resolve the situation. For any assistance our Customer Care Experience Team will be happy to provide you on any shipping information to resolve the situation. Contact us via email at CutomerSerivce@QueenyJewelry.com. So that we may assist you better, please have your Order Number included in your E-mail message when you contact us. We look forward to serving you. |
