How do I contact Customer Care?
Is my information safe?
What are your Terms and Conditions?
How can I return my jewelry item?
What are you payment options?
Do you have a retail store located in my state?
Will I be charged sales tax?
How long does it take to ship an order?
Do you offer combined shipping rates for multiple purchases?
How do I contact Customer Care?
If you have any question regarding to any concern, please call us at (888) 398-9998 or email us at CustomerService@QueenyJewelry.com. Our Customer Care representatives are available to assist you from 9am to 5pm Monday through Friday Pacific Standard time.
Is my information safe?
Your information is safe and secure with QueenyJewelry.com Using industry standard Secure Sockets Layer (SSL) transmissions; we provide optimum protection for secure online commerce transactions. All of your personal information is encrypted, so that it cannot be read or accessed as it travels across the Internet. Click here to view our Privacy Policy.
Top
What are your Terms and Conditions?
Click here to view our Terms and Conditions
Top
How can I return my jewelry item?
Click here to view our Return Policy
Top
What are your payment options?
For your convenience QueenyJewelry.com offers the following Payment methods.
PayPal – Accepts all major credit cards. (VISA, MasterCard, Discover, Amex)
Money Order – When QueenyJewelry.com receives a money order, expect a delay of 5 to 7 days to prevent fraud. After the money order is cleared the item will be shipped to its customer. If QueenyJewelry.com didn’t receive the money order in 15 days from its purchase date, the order will be cancelled.
Cashier’s Check – When QueenyJewelry.com receives a cashier’s check, expect a delay of 5 to 7 days to prevent fraud. After the check is cleared the item will be shipped to its customer. If QueenyJewelry.com didn’t receive the check in 15 days from its purchase date, the order will be cancelled.
Top
Do you have a retail store located in my state?
QueenyJewelry.com does not operate retail locations. This allows us to cut overhead costs and focus exclusively on quality and service - providing you with a high quality product at a much better value than your local jewelry store.
Top
Will I be charged sales tax?
Currently, sales tax is only collected on orders shipped to addresses in the state of California.
Top
How long does it take to ship an order?
When you place an order with QueenyJewelry.com, the product normally delivers within 3 to 5 business days. In order to view your shipment status you will be notified a tracking number in your confirmation email, simply visit the carrier’s website enter your tracking number and view the status of your shipment. Click here to View our Shipping Policy.
Top
Do you offer combined shipping rates for multiple purchases?
If an order contains multiple items, they will be shipped individually. You will receive an email notification for each item number as it ships.
Top |
